St. David’s HealthCare Earns the Malcolm Baldrige National Quality Award
￼On November 12, 2014, President Barack Obama and U.S. Department of Commerce Secretary Penny Pritzker named St. David’s HealthCare a recipient of the 2014 Malcolm Baldrige National Quality Award. Only four organizations in the nation received the award, which is the nation’s highest Presidential honor for performance excellence through innovation, improvement and visionary leadership. St. David’s HealthCare is the first healthcare system in the state of Texas to earn this national award.
The Baldrige Award is named for Malcolm Baldrige, who served as the U.S. Secretary of Commerce from 1981 to 1987 and whose managerial excellence contributed to long-term improvement in efficiency and effectiveness of government. The 2014 Baldrige Award recipients were selected from a field of 22 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria for Performance Excellence—leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. The evaluation process for each of the recipients included about 1,000 hours of review and an on-site visit by a team of examiners to clarify questions and verify information in the applications. Past recipients include The Boeing Company, Lockheed Martin, Cadillac Motor Car Company, Federal Express Corporation and The Ritz-Carlton, among others.
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